Terms and conditions of Bananaway travel agency

TERMS AND CONDITIONS FOR OUTDOOR ADVENTURE TRAVEL PACKAGES

Valid for all Bananaway / Eurora d.o.o. organized or operated trips, including outgoing and incoming programs.

1. GENERAL CONDITIONS

These Terms and Conditions (“T&C”) govern the agreement between Eurora d.o.o. (trading as Bananaway) and you (“the participant,” “traveller,” or “client”) for all adventure and activity-based travel packages operated or mediated by us, including outgoing trips abroad and incoming programs in Slovenia.

By booking a trip with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Our programs are designed as adventure and active travel experiences, often in natural environments where conditions may change. Flexibility is an essential part of the journey.

These Terms & Conditions apply to all travellers participating in our trips, whether booked directly with Eurora d.o.o. / Bananaway or through partner travel agencies, tour operators, or travel communities.

2. BOOKING & CONTRACT FORMATION

A booking is made when:

  • We receive your completed booking form or written confirmation (via website, email, or authorized agent)
  • You pay the required deposit or full amount, and
  • We issue a confirmation document.

The person making the booking (“Lead Traveller”) must be at least 18 years old and is responsible for ensuring all details provided are correct, communicating with other travellers in the booking, and making all payments on behalf of the group.

Minors must be accompanied by an adult unless otherwise stated.

Once confirmed, your booking represents a binding agreement between you and Eurora d.o.o.

3. PRICING & PAYMENTS

3.1 Deposit & Balance

  • A deposit (typically 30%) is required at booking.
  • The balance is due 6 weeks before departure.
  • For bookings made within 6 weeks of departure, full payment is required immediately.

If payment is not received on time, we may treat the booking as cancelled, applying the cancellation charges (see Section 9).

3.2 Price Adjustments

Trip prices are based on costs and exchange rates at the time of publication.
We reserve the right to increase or decrease prices after booking confirmation if changes occur in:

  • transportation costs, including fuel surcharges or airline fees
  • exchange rates relevant to your trip
  • taxes or fees imposed by third parties (e.g. government or port charges)

Any increase will be notified no later than 20 days before departure and will not exceed 8% of the total trip cost.

If the increase exceeds 8%, you may:

  • accept the increase,
  • transfer to another trip of similar value, or
  • cancel and receive a full refund of payments made.

If relevant costs decrease by more than 2%, we will pass on the reduction, less administrative costs.

No price adjustments will be made within 20 days before departure.

4. CHANGES, WEATHER & FORCE MAJEURE

We will always do our best to deliver the program you booked. Our team cares deeply about providing the most enjoyable and memorable experience possible.

If, for reasons outside our control, the planned itinerary cannot be carried out, we will work hard to provide the best possible alternative of similar value and quality.

Because adventure travel takes place in natural environments, conditions may change unexpectedly. Safety is our top priority.

4.1 Guide’s Authority & Safety First

The itinerary published for each trip represents the program we plan to deliver. However, adventure travel requires flexibility, and various factors may require adjustments.

Our guides and trip leaders reserve the right to make reasonable changes before or during the trip (such as adjusting the duration of activities, selecting alternative trails or locations, or modifying the daily schedule) in response to:

  • safety considerations
  • weather conditions or natural events
  • group ability or fitness
  • government advisories and access restrictions

Such modifications are considered a normal part of adventure travel and are always made in the best interest of the group. They are not grounds for refunds or compensation, as our priority is to ensure a safe and enjoyable experience for all participants.

4.2 Force Majeure & Uncontrollable Events

In cases of force majeure and unavoidable and extraordinary circumstances (such as extreme weather, natural disasters, pandemics, strikes, or government action), we may need to change, modify, or cancel parts of the itinerary after considering all reasonable alternatives.

If such circumstances occur before the start of the trip and make it impossible to operate safely, either party may terminate the contract without penalty. In such cases, a full refund of all payments made will be issued within 14 days, and no additional compensation will be due.

If such circumstances arise during the trip, we will make every reasonable effort to provide safe and practical alternatives. Where parts of the trip cannot be delivered, a reasonable price reduction may be considered for undelivered services. Refunds are not provided for costs already incurred or for services that cannot be recovered from suppliers.

4.3 Alternatives & Compensation

We will always aim to provide safe and enjoyable alternatives. Changes made for safety or weather reasons are considered a normal part of adventure travel and are not grounds for refunds.

  • If a significant part of the trip cannot be delivered as agreed, we will, where possible, offer an equivalent alternative at no extra cost.
  • If the alternative is clearly of lower quality, a reasonable price reduction may be granted.
  • If no suitable alternative can be provided and the trip is materially affected, you may terminate the contract and receive a full refund.
  • Compensation is only due where required by applicable law and does not apply if the cause lies beyond our control (e.g., unavoidable or extraordinary circumstances).

4.4 Travel Insurance

A comprehensive travel insurance is mandatory for the full trip, covering:

  • medical expenses,
  • trip interruptions, evacuations, cancellations, or delays (including weather & force majeure),
  • all activities included.

We cannot be held financially responsible for disruptions or additional costs from events beyond our control.

5. PARTICIPANT RESPONSIBILITIES

Adventure travel requires personal responsibility. You agree to:

  • be in suitable health and physical condition
  • bring and use appropriate gear
  • follow guide instructions
  • respect local customs, laws, and the environment

5.1 Health, fitness & Participation

When booking, you confirm that you are in appropriate physical and mental condition to join an active adventure trip and to take part in all activities included in the program. You also confirm that you are not aware of any health condition or limitation that could affect your participation or compromise your safety or the safety of others.

If you have any medical condition, injury, disability, or health concern that may influence your ability to participate, you are required to inform us before booking so that we can help assess whether the trip is suitable for you.

Guides may, in their discretion, limit participation in any activity if safety is at risk (e.g. illness, injury, lack of gear). No refunds apply for missed activities due to personal limitations.

5.2 Group Conduct

Our adventures rely on cooperation. Travellers are expected to:

  • be considerate of others
  • maintain a positive and flexible attitude
  • follow Leave No Trace principles

We reserve the right to refuse service or remove any traveller whose behaviour endangers the group or themselves, causes distress or nuisance, or violates local laws or environmental principles.

No refunds or compensation will be provided. Additional costs (transport, accommodation) will be at the traveller’s expense.

 6. ACCOMMODATION

Accommodation will be as stated in your itinerary or booking confirmation. You are responsible for any damage caused during your stay.
Rooms are reserved only for named participants and cannot be shared or sublet. Upgrades or additional services are at your expense.

7. THIRD-PARTY SERVICES (FLIGHTS, RENTAL CARS, TRANSFERS)

For services bundled in your package, we are responsible for proper performance as required by applicable law.

For certain extra services (flights, rental cars, transfers, excursions), we may act as an intermediary. In such cases, your contract is directly with the provider, and their terms and conditions apply. We are not liable for delays, cancellations, or service failures by these providers, though we will assist in communication where possible.

 

8. AMENDMENTS BY YOU

If you wish to make changes after booking confirmation:

  • Requests must be made in writing.
  • We will do our best to accommodate changes, subject to availability and supplier approval.
  • Minor administrative changes (e.g. correcting a name or date within 48 hours of booking) may be processed free of charge. For other amendments, an administration fee of up to €50 per booking may apply, in addition to any costs charged by suppliers (e.g. airlines, hotels).

Certain arrangements (e.g. flights, ferries, accommodation) may be non-changeable or non-refundable once booked. A name change may be treated as a cancellation by suppliers.

 

9. CANCELLATION BY YOU

If you cancel your booking, you must notify us in writing.
The following charges apply:

Time Before Departure

Cancellation Fee

More than 70 days

10% of trip price

69–63 days

30%

62–49 days

50%

48–29 days

70%

28–15 days

90%

14 days or less

100%

Deposits are non-refundable. They are used to cover administrative and supplier reservation costs and are therefore non-refundable, except where we are unable to deliver the trip and no suitable alternative is offered.
We recommend travel insurance to cover these costs.

 

10. CANCELLATION BY US

We reserve the right to cancel a trip due to insufficient bookings, safety concerns, or force majeure.

Minimum numbers. Where a trip requires a minimum group size, we will notify you of cancellation within the notice periods set out in applicable MBA terms or, for direct bookings, no later than:
• 20 days before start for trips longer than 6 days,
• 7 days before start for trips between 2 and 6 days long,
• 48 hours before start for trips under 2 days.

If cancellation is necessary:

  • For operational reasons (not force majeure), we will offer an alternative trip or a refund. Refunds will be paid within 14 days.
  • In case the trip cannot be delivered at all due to unavoidable and extraordinary circumstances (force majeure), we will offer a refund or credit voucher. Refunds will be paid within 14 days.

11. COMPLAINTS

If you encounter a problem, inform your guide or local partner immediately to allow on-site resolution.

If unresolved, submit a written complaint within 28 days of your return: info@bananaway.si.

We will respond promptly and fairly.

12.  LIABILITY

We act as organizer and/or intermediary for travel services. We are responsible for the proper performance of all travel services included in your package. However, our liability is limited where non-performance is due to traveler actions, unforeseeable third-party actions, or unavoidable and extraordinary circumstances.

Eurora d.o.o. holds insolvency protection with GENERALI zavarovalnica d.d. This ensures your payments are protected and, where transport is included, repatriation is provided in the unlikely event of insolvency.

13. ADVENTURE TRAVEL MINDSET

Adventure travel is shaped by nature. Flexibility is part of the experience.
We ask you to embrace spontaneity, trust your guides, and enjoy the journey.
Our goal: a safe, meaningful, and unforgettable experience.

14. SUSTAINABILITY & RESPONSIBLE TRAVEL

We are committed to responsible tourism.
Travelers agree to:

  • respect local communities and cultures
  • reduce waste and avoid single-use plastics
  • follow Leave No Trace principles

Together, we make a positive impact.

15. GOVERNING LAW

These Terms & Conditions are governed by Slovenian law.
Disputes shall be resolved by the competent court in Ljubljana.

By booking with Bananaway / Eurora d.o.o., you confirm that you have read, understood, and accepted these Terms & Conditions.

Adventure travel involves flexibility and shared responsibility — your understanding helps create a safe and fulfilling experience.

CANCELLATION AND REFUND POLICY FOR BANANAWAY SUP TOURS

This is Bananaway SUP tours Cancellation and Refund Policy.

1. CANCELLATION PROCESS

All communications relating the cancellation must be sent from the lead traveler of each booking and delivered in writing preferably by email to Bananaway team (info@bananaway.si). Each cancellation needs to be confirmed by Bananaway representative before further action can be taken.

2. CANCELLATION FEES

All cancellation fees held by Bananaway are only intended to cover our direct cost of amending and/or cancelling your tour.

Short and daily SUP Tours refund options

  • More than 21 days notice: 100% refund
  • Within 21 and 7 days notice: 80% refund
  • Within 6 and 2 days: 60% refund
  • Less than 48 hour notice: 0% refund

Cancellations with more than 21 days notice: you will receive a full refund. We know that you are already sad about not coming to Slovenia and hope to see you next time.

Cancellations witin 21 and 7 days notice: you will be refunded 80% of your total tour price. 20% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations witin 6 and 2 days notice: you will be refunded 60% of your total tour price. 40% of the price of your trip is non-refundable, this percentage reflects our cost of booking and covers reduced ability to receive new bookings in such a short time. If cancellation is made after these time limits pass no refund is given.

3. WEATHER CONDITION POLICY

Activities will normally operate in all but exceptional weather conditions, which means in case of heavy rain, strong river current or strong wind. Our instructurs will monitor the weather forecast and decide, if we have not cancelled the activity. Ensuring the safety of paddle-boarders is our number one priority.

If due to a bad weather forecast we need to cancel the tour, we will notify you by phone the day prior or day or morning. We will try to transfer your booking to later that day or to another day. If another date is not possible, we will give you a full refund. No refunds or transfers will be given to those who choose not to do the activity because of inclement weather, if we have not cancelled the activity.

Last updated: Ljubljana, 17.10.2025

EURORA d.o.o.